Daniela - Customer Support Agent with Bilingual Skills and 4+ Years Experience
Resumen
Experienced bilingual customer support agent skilled in handling varied communication channels across healthcare, travel, and insurance sectors. Proven ability to manage appointments, support teams, and develop educational content.
Logros Clave
- Scheduled dental appointments for US-based clients, improving appointment management efficiency.
Habilidades
Delivered customer support via calls, chat, and email in healthcare, travel, and insurance industries.
Supported English and another language in customer service environments, facilitating clear communication.
Managed team workflows in customer support settings to ensure quality and timely responses.
Arranged and managed appointments for healthcare clients, improving scheduling accuracy.
Developed educational modules, coordinating projects to enhance training resources.
Idiomas
Experiencia
Bilingual Agent
Concentrix
Customer service and support (calls and chat) for medical company, travel agency and insurance car company.
Bilingual Agent
Teleperformance (WAHA)
Customer service for USA with Walmart.
Bilingual Agent
TaskUs
Customer service and support with emails for health care company.
Appointment Setter
Atlantic Quantum Innovations
Making dental appointments for a company in USA.
Educacion
Uniremington
Business Manager Student
Liceo arquidiocesano de nuestra señora
High School