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Daniela
Customer Support Specialist
Contacto
Competencias
Experiencia demostrada en Written customer support through email and chat.
Experiencia demostrada en Escalation handling and issue resolution.
Experiencia demostrada en Customer needs assessment.
Experiencia demostrada en Case documentation and follow-up.
Experiencia demostrada en Clear and empathetic communication.
Educacion
Idiomas
Resumen
Customer Support Specialist buscando nuevas oportunidades
Experiencia
Psychoanalyst
Conduct structured interviews and assessments for adults, adolescents, children, and families, translating complex concerns into clear next steps.. Manage sensitive cases with discretion, empathy, and careful documentation while maintaining consistent follow-up with clients.. Coordinate appointments, priorities, and ongoing communication independently in a private-practice environment.
Customer Service Team Leader
Evaluated customer needs and coordinated personalized solutions for clients of a global luxury brand.. Handled complex service concerns and escalations, coordinating tasks across teams and implementing corrective actions to improve process effectiveness.. Built trusted relationships with customers, vendors, and internal stakeholders through clear communication, negotiation, and reliable follow-through.. Reviewed operational information and anticipated issues to support timely decisions and service continuity.
Executive Assistant
Provided high-trust support to executive staff, including calendar management, meeting coordination, and confidential document control.. Supported event logistics and accompanied executives to meetings and corporate events, ensuring priorities were organized and completed.
Executive Assistant
Tracked assigned projects and budgets and coordinated travel schedules for technical teams serving casino clients across Mexico.
Executive Assistant
Supported executives with urgent requests, schedule coordination, project budgets, invoice follow-up, and assistance for visiting staff.
Area Assistant
Supported seven managers with calendars, meetings, expense reports, purchasing requests, and administrative coordination for the Color and Professional area.
Reception and Concierge
Responded to customer requests by email, phone, and in person; coordinated travel details, events, check-in, check-out, and night audit activities.. Resolved guest questions in a fast-paced hospitality environment while maintaining warm, professional service.
Hotel Management Trainee
Completed cross-functional rotations in rooms division, food and beverage, and vacation ownership sales to understand the full guest-service operation.