Dedicated professional with over 5 years of experience in technical support, customer service, team leadership, and contract management, with bilingual capabilities in Spanish and English.
Provided frontline and advanced technical support, including complex and high-priority cases.
Delivered customer service in roles from front-line support to account management.
Prepared reports and presentations based on customer data and service metrics at Microsoft.
Led teams and coordinated between departments to improve support service quality.
Microsoft (via Concentrix)
Prepare reports and presentations based on public customer data and service usage., Manage expiring and renewal contracts and coordinate support requests., Facilitate training sessions for customer employees across Latin America., Collaborate with various departments to resolve support tickets and...
Concentrix
Provided frontline technical support for two years., Promoted to Depth Technical Support Specialist, handling complex cases., Advanced to Escalations Specialist (Ranger), resolving high-priority issues., Served as Acting Team Leader, overseeing operations and team performance.
Sitel
Assisted customers with credit card services, including payments and transaction reviews.
JG Logistics Group
Supervised import/export logistics compliance and customer service operations, and managed relationships with partners overseas.
Business Administration
Sales & Negotiation Techniques
Microcomputers Operator
High School Diploma
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