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David Alvarez

Medellín, Antioquia, Colombia

Customer Service & Support Specialist with 8+ years in retail and tech industries

  • Handled customer inquiries via multiple channels, maintaining high CSAT scores and SLA compliance.
  • Assisted in store setup, inventory management, and helped clients select products tailored to their needs.
  • Supported online store operations, troubleshooting technical issues, and collaborating to improve workflows.
Customer Service & Client Engagement
Advanced
Provided personalized service, upselling, and maintained strong client relationships across retail and online support environments.
Technical Troubleshooting
Intermediate
Resolved issues related to online store payments, checkout, apps, themes, domains, DNS, and SSL certificates.
Inventory & Stock Management
Advanced
Managed inventory and stock control for retail, ensuring product availability and organization.
Communication & Negotiation
Advanced
Developed effective communication and persuasion skills through daily customer and client interactions.
Workflow & Time Management
Intermediate
Performed in high-volume support environments, collaborating with teams and escalating issues for process improvements.

Languages

Spanish
Native
English
Upper-Intermediate
See Full Skillset on CazVid
JAN 2019 - SEPT 2024
ADMINISTRATIVE ASSOCIATE
AGLOSERVI LA 44
Sold customized furniture and home renovation plans tailored to client needs., Acted as the first point of contact for customers, delivering friendly and professional service., Identified customer needs and created purchase interest through personalized consultations., Managed inventory, optimized...
JUN 2016 - DECEMBER 2018
RETAIL SALES ASSISTANT
DUMMI RIMAX
Assisted clients in selecting products that matched their needs, style, and budget., Closed daily sales efficiently and consistently met revenue targets., Maintained store appearance and ensured product displays were attractive and organized., Strengthened communication and persuasion skills...
JULY 2025 - DECEMBER 2025
TASKUS TEAMMATE
TAKSUS HOLDINGS INC
Multichannel customer support via email, chat, and ticketing systems., Technical troubleshooting for online stores (payments, checkout issues, apps, themes, domains, DNS, SSL)., Store setup assistance: products, collections, inventory, shipping, taxes, and payment methods., Strong KPI performance...
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