09/2025 - Present
Teammate
TaskUs
Provided bilingual (English & Spanish) customer support for a financial services product within a BPO environment., Assisted customers through multiple channels while ensuring accurate information, compliance, and a high-quality service experience., Documented and reported customer...
2024 - Present
Receptionist
Bela Nova S.A.S
Provided front desk support, greeting and assisting guests with check-in and check-out procedures., Managed reservations, phone, and email inquiries while ensuring excellent customer service., Coordinated guest transportation, meal distribution, and special requests., Delivered personalized service...
04/2021 - 08/2024
Inbound Tourism Agent
Málaga de Vacaciones
Supported international tourists with bookings, itineraries, and excursions., Assisted clients in English and Spanish, ensuring a smooth travel experience., Created promotional content and materials for marketing campaigns., Performed check-in procedures and provided logistical support for groups...
01/2021 - 06/2021
Kitchen Assistant
Hotel Rottnest
Assisted in food preparation and maintained kitchen hygiene., Supported chefs in meal preparation while ensuring compliance with dietary standards., Contributed to efficient kitchen operations in a high-paced hospitality environment.
06/2020 - 09/2020
Car Detailer
3MT Autos
Provided high-quality detailing services for vehicles., Ensured customer satisfaction through attention to detail and teamwork.
01/2020 - 04/2020
Gardener
Freelance
Maintained outdoor spaces, including planting, pruning, and landscaping., Ensured safe and pleasant environments for residential and commercial clients.
03/2019 - 12/2020
Cleaner
Hospitality & Clubs
Delivered cleaning and sanitation services in hotels and clubs., Maintained high standards of hygiene, organization, and guest satisfaction.