David - Real Estate Virtual Assistant with 3 years in Customer Support and Technical Services

Expert in resolving customer issues and enhancing satisfaction through effective communication.

Skilled in organizing and maintaining accurate records for improved operational efficiency.

Proficient in troubleshooting and supporting various technical systems and services.

Effective in liaising between diverse stakeholders to ensure clarity and coordination.

Perform data entry.. Manage properties.. Collect rent payments.. Contact cleaners, and vendors for repair, maintenance, and inspections.. Coordinate communication between the office, tenants, and commercial leads.. Send reminders for pending balances through SMS, emails, and calls, perform any other related tasks.. Coordinate calendars.. Schedule property showings.. Obtain estimates for work, completion, and reports.. Update property listings and internal databases.. Manage additional projects as assigned.

Assisted customers, suppliers, and vendors via phone, email, and online chat with: General account concerns.. Billing issues such as overcharges, service payoffs, service cancellations, setting up and processing payments, refund requests, returns, and exchanges as needed.. Resetting password for customer self-serve accounts, setting up payment methods, etc.. Promoting leads as a part of the tasks.. Applying retention activities to churn‑risk customers.. Provided support over phone, emails, and chats for: Incoming/Outgoing SMS/MMS, calls issues.. Email and internet connectivity problems.. Network coverage problems.. Configuring default incoming/outgoing servers for email traffic.. Created and escalated tickets to LVL 3 support.. Conducted follow-ups to ensure resolutions and customer satisfaction.

Installed and configured satellite/digital STBs, modems, access points, internet services, and VoIP systems.. Monitored installations and report any type of incidents or issues for backup purposes.. Performed data entry and managed warehouse equipment inventory control.. Handled various other tasks as needed.