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TMS Administrator & Logistics Coordinator
Administered and maintained the TMW to ensure optimal functionality and efficiency in logistics operations., Collaborated with vendors and IT teams to implement system upgrades and patches, ensuring compliance with industry standards and security protocols.
QA Analyst
Diagnosed and resolved hardware and software issues for clients via phone, email, and remote assistance tools, maintaining a 90%+ customer satisfaction rate., Utilized advanced problem-solving skills to quickly identify root causes of technical problems and implement effective solutions.
Data Analyst
Networking administration, Telephone Tech-support HW, SF, AD System administration, Data Analyst (SQL, CRM Spiceworks), Office365 Data Analyst and DBA
Helpdesk
Networking administration, Telephone Tech-support HW, SF, AD System administration, Office365 Data Analyst and DBA