Delfia - Customer Service & Sales Specialist with 5+ years in B2B & B2C sectors
Summary
Experienced customer service representative with a demonstrated ability to resolve technical issues, handle billing inquiries, and support sales efforts in the telecom industry. Bilingual in English with strong communication skills and a team-oriented approach.
Key Achievements
- Supported team operations through floor support and incident follow-up, enhancing team efficiency.
Skills
Delivered comprehensive customer support across billing, technical issues, and service inquiries.
Engaged in sales activities and managed customer payments, payments arrangements, and credits.
Utilized effective verbal and written communication to resolve issues and ensure customer satisfaction.
Provided technical assistance to clients for digital TV, internet, and phone services.
Supported team operations by helping train new agents and ensuring smooth workflow.
Languages
Experience
Customer Service - Sales Representative
Concentrix Global Services S.A DE S.V
Customer Service Representative for DirecTV, Internet, phones, and Applications., Sales., Tech support., Floor Support for other agents., Take payments, setting automatic payments, payment arrangements., Collections., Provide credits.
Teleoperador - loyalty
Concentrix Global Services S.A DE S.V
Disconnections., Technical Support., Incident Follow-up., Save customers., Payment Arrangements., Billing.
Education
Universidad De EL Salvador Facultad Multidisciplinaria de Occidente
Bachelor's Degree in English Language