Dedicated Operations Supervisor with over 10 years of experience in airline and customer service roles. Skilled in personnel supervision, passenger support, safety protocols, and operational coordination. Committed to delivering exceptional service and operational excellence.
Expertise in supervising teams, coordinating tasks, and ensuring operational efficiency within airline and service environments.
Proven ability to address customer inquiries, assist passengers with special needs, and improve overall client satisfaction.
Skilled in verifying flight safety procedures and accurately reporting incidents to maintain compliance and safety standards.
Experienced in managing correspondence, organizing meetings, and handling documentation for corporate and operational purposes.
Acciona Airport Services / Arajet Airlines
Supervision and coordination of personnel tasks. General customer assistance. Assistance for passengers with special needs. Flight safety verification. Incident reporting. Management of special permits
Servair / Delta Air Lines
Supervision and coordination of personnel tasks. General customer assistance. Assistance for passengers with special needs. Flight safety verification. Incident reporting. Management of special permits
Swissport Dominicana / Delta Air Lines
Addressing customer inquiries. Passenger check-in. Check-in for unaccompanied minors. Pet check-in procedures. Flight dispatch. Documentation handling
Santo Domingo Chamber of Commerce and Production
Receiving and sending physical correspondence. Organizing boardroom meetings. Handling of the telephone switchboard. Managing electronic correspondence. Confirming attendance for events. Assisting in event organization. Managing inventory of expendable materials
Airline Agent
Human Relations / Customer Service
American Documentation
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