Diana Carolina Pernia Mayora

Bogota, Bogota D.C., Colombia

Customer Service and Digital Marketing Specialist with diverse industry experience

Supported onboarding, digital banking, and auto loan services at ScotiaGBS, ensuring smooth customer onboarding and account management.
Provided technical support for security systems and social media automation at Teleperformance, enhancing service response and content efficiency.
Developed and executed digital content and strategic marketing campaigns at ABC Hosting, increasing brand visibility for new products.

Customer Service

Advanced

Handled customer support, onboarding, and banking services, ensuring positive client experiences across financial and service industries.

Digital Marketing

Advanced

Created digital content, managed social media analysis, and devised marketing strategies to enhance brand engagement and promotion.

Technical Support

Intermediate

Provided technical assistance for security systems and social media bots, resolving issues and optimizing automation workflows.

Legal Writing

Intermediate

Applied legal writing skills in supporting documentation and compliance within professional settings.

Administrative Assistance

Intermediate

Arranged administrative tasks, supporting executives and managing customer relations in diverse environments.

Languages

Spanish

Native or Bilingual

English

Full Professional

Italian

Elementary

See Full Skillset on CazVid

October 2022 - September 2023

Customer Service Specialist (English)

ScotiaGBS (Davibank / The Bank of Nova Scotia)

Onboarding support backup, digital banking, savings and checking account support, auto loan services.

March 2020 - August 2022

Technical Support Specialist (English)

Teleperformance

Tech support at TP- Security Systems., Social media analyst Automation for Social Networks (Bots), Digital Marketing 2.0, Strategic marketing based on Content Creation.

April 2018 - November 2018

Marketer/Social Media Analyst (English)

ABC Hosting Ltd.

Digital Content Creation., Strategic Marketing 2.5, Digital Marketing 2.0, Branding of new products.

February 2013 - May 2013

Head Waitress (Bilingual English/Spanish)

La Casa Del Bordado C.A.

Customer Service., Translator, English to Spanish.

View Complete Work History

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Universidad Rafael Belloso Chacín

Bachelor’s degree