Contact Now

Diana Carolina Pernia Mayora

Bogota, Bogota D.C., Colombia

Customer Service and Digital Marketing Specialist with diverse industry experience

  • Supported onboarding, digital banking, and auto loan services at ScotiaGBS, ensuring smooth customer onboarding and account management.
  • Provided technical support for security systems and social media automation at Teleperformance, enhancing service response and content efficiency.
  • Developed and executed digital content and strategic marketing campaigns at ABC Hosting, increasing brand visibility for new products.
Customer Service
Advanced
Handled customer support, onboarding, and banking services, ensuring positive client experiences across financial and service industries.
Digital Marketing
Advanced
Created digital content, managed social media analysis, and devised marketing strategies to enhance brand engagement and promotion.
Technical Support
Intermediate
Provided technical assistance for security systems and social media bots, resolving issues and optimizing automation workflows.
Legal Writing
Intermediate
Applied legal writing skills in supporting documentation and compliance within professional settings.
Administrative Assistance
Intermediate
Arranged administrative tasks, supporting executives and managing customer relations in diverse environments.

Languages

Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
October 2022 - September 2023
Customer Service Specialist (English)
ScotiaGBS (Davibank / The Bank of Nova Scotia)
Onboarding support backup, digital banking, savings and checking account support, auto loan services.
March 2020 - August 2022
Technical Support Specialist (English)
Teleperformance
Tech support at TP- Security Systems., Social media analyst Automation for Social Networks (Bots), Digital Marketing 2.0, Strategic marketing based on Content Creation.
April 2018 - November 2018
Marketer/Social Media Analyst (English)
ABC Hosting Ltd.
Digital Content Creation., Strategic Marketing 2.5, Digital Marketing 2.0, Branding of new products.
February 2013 - May 2013
Head Waitress (Bilingual English/Spanish)
La Casa Del Bordado C.A.
Customer Service., Translator, English to Spanish.
🎓
Universidad Rafael Belloso Chacín
Bachelor’s degree
Completed 2013
🎓
Universidad Rafael Belloso Chacín
Bachelor’s degree
Completed 2021
🎓
Epsom College
Diploma
Completed 2007

Please record a video speaking in English about your experience.

Please record a video speaking in English about your experience.

Diana Pernia

Remote dispatcher application video recording -

🎯

Perfect Matches Await

Complete profiles unlock amazing connections with similar professionals and perfect job opportunities

💼

Dream Jobs Loading

Rich profiles get personalized job matches that align with skills, experience, and career goals

Go to CazVid

Share Diana Carolina Pernia Mayora's Profile