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Diana Marcela Pedraza Gómez

Bogotá, Bogota D.C., Colombia

Administrative Coordinator with 5+ years in healthcare and corporate environments

  • Managed payroll and billing documentation at Soluciones Tecnológicas Modernas, ensuring accuracy and compliance.
  • Handled medical authorization processes and customer inquiries at Américas BPS, streamlining service delivery.
  • Coordinated appointments, quotes, and client communication as Virtual Assistant for medical insurance services.
Administrative Management
Advanced
Handled document control, process optimization, and office workflows in multiple roles.
Customer Service
Advanced
Provided attentive client and internal support across healthcare and insurance sectors.
Coordination & Scheduling
Intermediate
Managed calendars and appointment scheduling for medical and insurance clients.
Communication Skills
Advanced
Effectively communicated with clients, medical centers, and internal teams via phone and email.
Confidential Data Handling
Intermediate
Handled sensitive information related to payroll, billing, and health records with integrity.

Languages

Español
Nativo
See Full Skillset on CazVid
Abr 2022 - Dic 2023
Asistente Administrativa y de Gerencia
Soluciones Tecnológicas Modernas
Procesos de selección y afiliaciones, Elaboración de informes, formatos y protocolos, Control documental de nómina y facturación, Atención a clientes internos y externos, Apoyo en Sistema de Gestión de Calidad
Ene 2024 - Mar 2024
Agente de Autorizaciones
Américas BPS
Gestión de autorizaciones médicas, Atención telefónica a IPS
Mar 2016 - Ene 2020
Auxiliar Call Center
Fundación Hospital San Carlos
Asignación de citas, Respuesta a PQR, Informes e indicadores de calidad
View Complete Work History
🎓
Escuela de Salud San Pedro Claver
Auxiliar de Enfermería
Completed 2005
🎓
UNAD
Ingeniería Industrial
2017
See Education & Certifications
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