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Diana Vega Morera

San José, San José, Costa Rica

Customer Support & Interpretation Specialist with 5+ years in healthcare & telecommunications

  • Provided technical troubleshooting for insulin pump users across North America, ensuring proper device functionality.
  • Interpreted medical and financial calls in English and Spanish, including emergency 911 conversations, enhancing communication for diverse clients.
  • Developed strong communication skills handling customer issues in collections, customer care, and problem resolution roles.
Customer Service
Expert
Delivered courteous and effective customer support, resolving issues efficiently across multiple industries.
Technical Troubleshooting
Advanced
Provided technical assistance to insulin pump users, diagnosing and resolving device problems remotely.
Language Interpretation
Expert
Interpreted in medical, financial, and utility contexts for English and Spanish speakers, including emergency calls.
Communication Skills
Advanced
Excelled in clear, empathetic communication with clients, patients, and in interpreting roles.
Technical Skills
Intermediate
Proficient in Google Drive, Windows, PowerPoint, and Teams for documentation and collaboration.

Languages

Spanish
Native language
English
Advanced B2+
French
Advanced B2+
See Full Skillset on CazVid
November 2021 - November 2022
Collections/Customer Care/Issue Resolving Agent
Valor Global
Worked as a collections/ customer care/ issue resolving agent for Valor Global, Developed skills in fluent communication with the consumer and correct product handling
November 2022 - August 2023
Spanish and English Interpreter
Cyracom
Worked as a Spanish and English interpreter for medical, finances, insurance, utilities, daily routine calls for businesses, Translated and interpreted for 911 calls in some instances
August 2023 - Present
Technical Support Agent
Teleperformance
Help and assist customers who suffer diabetes and use an insulin pump, Provide proper troubleshooting for their pump, Assist patients who live in USA and Canada in English, French and Spanish
View Complete Work History
🎓
Liceo Bilingüe de Sarchi
Third Cycle Diploma
Completed 2017
🎓
Liceo Bilingüe de Sarchi
Bachelor of Secondary Education
Completed 2017
🎓
National University of Costa Rica UNA
Baccalaureate Degree in Teaching French
Completed 2021
See Education & Certifications
✨

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