Diana - Administrative Assistant with 5+ years in Nonprofit and Telecom sectors
Summary
Dedicated Administrative Assistant with extensive experience supporting operational efficiency, team leadership, and process improvement across nonprofit and telecommunications sectors.
Key Achievements
- Monitored attendance and managed payroll calculations using biometric data and Excel at EMAPA
Skills
Applied public speaking, customer relations, and teamwork skills to enhance organizational effectiveness.
Implemented digital tools for inventory control and managed workflow across roles.
Addressed operational challenges through process modifications and proactive strategies.
Led teams of new missionaries, fostering teamwork and proactive customer service.
Handled calculations in Excel and monitored biometric attendance data efficiently.
Languages
Experience
Administrative Assistant
Cooperativa 15 de Junio
Increased product demand through effective socio-economic analysis and commercial strategies,maximized customer service by 40%., Implemented digital tools for more efficient inventory control.
Administrative Assistant to the Head of Human Resources
EMAPA
Performed calculations in Excel for payroll, utilities, and medical leave management., Monitored attendance using biometric data and provided orientation to new employees.
Missionary Trainer
The church of Jesus Christ of latter-day saints
Trained new missionaries in customer service and proactivity,leading teams with leadership skills., Modified an old program of goal tracking, resulting in a 20% increase in production.
Promoter
Claro Telecommunications
Managed activities with precision, collaborating to achieve goals and providing excellent customer service.
Education
Universidad Estatal de Bolívar
Commercial Engineer
LDS Business
ACTFL, AMERICAN COUNCIL OF FOREIGN LANGUAGE
Professional English Certification