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Diandra Eloisa Desouza Martinez

Managua, Managua Department, Nicaragua

Sales and Customer Service professional with experience in banking and financial services

  • Handled payments, billing explanations, and account details for Capital One Bank clients at Sitel Nicaragua.
  • Assisted clients with international money transfers and transactions at Western Union via Ibex Global.
  • Promoted sales of memberships, vehicle services, and dealership deals for car owners in California at Dynamic BPO.
Sales
Intermediate
Applied sales techniques to promote products and services across various industries, including automotive and financial services.
Customer Service
Intermediate
Provided support and information to clients handling payments, billing, and international transactions.
Problem Solving
Intermediate
Assisted clients with billing issues, transaction inquiries, and product explanations effectively.
Communication
Intermediate
Explained financial details, handled inquiries, and pitched sales to diverse customer bases.

Languages

Spanish
Advanced
English
Advanced
See Full Skillset on CazVid
Jun 2010 - Jul 2011
SALES REPRESENTATIVE
Accedo technology
Dec 2011 - Oct 2015
CUSTOMER SERVICE REP
Sitel Nicaragua
Payments specialist for capital one bank, Explain billing, wave fees, provide details information about balance Aon credit card
Feb 2020 - Aug 2021
CUSTOMER SERVICE WESTERN UNION
Ibex global
Assist with online and in store clients sending and receiving money internationally
Sep 2018 - Apr 2019
SALES ASSOCIATE
Dynamic BPO
Pitch sales package such as membership, oil change, Motos check and car part special deal to car owners for a dealership in California
View Complete Work History
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Horatio Hodgson high school
Bachiller in science and letters
Completed Dec 2008
See Education & Certifications
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