Dickson - Operations & Program Support Specialist (Remote)

Demonstrated experience with Business Development.

Demonstrated experience with Customer Relationship Management.

Demonstrated experience with CRM Systems (HubSpot, Zendesk, Intercom).

Demonstrated experience with Microsoft Office.

Demonstrated experience with Google Workspace.

Coordinated operational workflows supporting 20+ business campaigns across distributed teams.. Worked closely with business clients to ensure successful onboarding and continued engagement.. Tracked campaign performance and prepared reports that supported business decisions.. Improved workflow efficiency through structured documentation and process improvements.. Collaborated with multiple stakeholders to resolve issues and enhance customer satisfaction.

Managed executive communications, schedules, reports, and operational priorities.. Conducted business research and prepared reports supporting strategic decision-making.. Coordinated communication across multiple stakeholders and international time zones.. Implemented workflow improvements that increased productivity and accountability.

Consult with businesses, educational institutions, and organizations to identify technology needs and recommend digital solutions.. Designed and implemented websites, business applications, and digital platforms that improved operational efficiency.. Supported customer onboarding, user training, and technology adoption.. Managed long-term client relationships through continuous support and solution improvements.. Worked with stakeholders to deliver projects aligned with business objectives.

Managed 50 - 80 customer interactions daily across phone, email, and chat.. Achieved a 95% first-contact resolution rate by identifying customer needs and providing timely solutions.. Maintained CRM records and customer data to improve service quality.. Worked closely with internal teams to resolve issues and improve customer experience.. Assisted users with account setup, product guidance, and digital platform navigation.