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Diddier
Collector Analyst
Contacto
Competencias
Experiencia demostrada en Public Relations.
Experiencia demostrada en Teamwork.
Experiencia demostrada en Time Management.
Experiencia demostrada en Leadership.
Experiencia demostrada en Effective Communication.
Educación
Idiomas
Resumen
Perfil profesional
Experiencia
Collector Analyst
Manage accounts receivable, ensuring timely payment collection.. Assess credit risk and determine appropriate credit limits.. Resolve billing issues and discrepancies promptly.. Communicate effectively with customers to address inquiries and negotiate payment terms.. Collaborate with cross-functional teams to resolve collection issues and optimize processes.. Authorized credit holds on existing client accounts.. Prepare reports and perform analysis on collection activities and financial performance.
Collector Analyst
Analyzed financial statements and reports to determine credit limits.. Managed escalations and collection risks.. Oversaw North America customer accounts totaling $40 million monthly.. Prepared collection reports and completed special projects.. Provided training and support to junior analysts.. Contributed to successful collection efforts and reduced write-offs.. Mentored analysts in portfolio management and special research.. Conducted credit investigations and financial analysis.. Assisted with daily credit department functions.. Delivered professional and courteous customer service.. Authorized credit holds on existing client accounts.
Customer Service Agent
Check Apple ID, warranty or support eligibility when required.. Password resets and connectivity issues with Apple ID.. Use Apple support tools and knowledge base.. Write accurate notes.
Collector Analyst
Assisted customers with payment arrangements to ensure customer's service remained active giving customer time to make said payment.. Located and notified customers of delinquent accounts by mail and telephone.. Contributed to department monthly and quarterly collections goals.. Followed state and federal collections laws.
Technical Support Agent
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.. Recommend potential products or services to management by collecting customer information and analyzing customer needs.. Generate sales.
Technical Support Agent
Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.