Dilan Bermúdez es un profesional dedicado con habilidades en atención al cliente, logística y ventas. Con experiencia en coordinación, soporte técnico y desarrollo comercial, busca aportar en entornos dinámicos y desafiantes.
Habilidad para brindar soporte personalizado, resolver problemas y mantener relaciones positivas con los clientes.
Gestión eficiente de cargas, fletes y coordinación de procesos logísticos para optimizar recursos y tiempos.
Capacidad para coordinar reuniones, negociar servicios y mantener una comunicación efectiva con diferentes actores.
Competente en edición de imágenes y videos, desarrollo web básico y herramientas de marketing digital.
OPTUM
Preparación y administración de documentos jurídicos.. Administración y programación para asociados sénior.. Coordinación de conferencias y reuniones entre abogados y clientes actuales y potenciales.. Mantenimiento del calendario principal de la firma.
Lean Staffing
Keeping updated all freights and loads with customer and carriers as an assistant of the brokers.. Keeping all the loads updated with proper information.. Listen and engage during the calls to analyze the situation.. Solving issues, depending on the customer inconvenient, after finding a resolution escalate and inform the reps in charge or the customer directly.. Track and trace freights with the information provided by email, phone or text by carriers/customer.
Teleperformance
Agent of technical support, personalized customer attention depending on their needs, problems resolution.. Receiving customers calls (Nordstrom.com support and orientation area).. Listen and engage during the calls to analyze the situation.. Solving issues, depending on the customer inconvenient, after finding a resolution selling different ancillaries depending customer services.. Applied and starting as a Quality Analyst.
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Experiencia en preparación y administración de documentos jurídicos, asegurando precisión y cumplimiento.
Sitel
Agent of technical support and sales, personalized customer attention depending on their needs, problems resolution.. Receiving customers calls (COX support and orientation area).. Listen and engage during the calls to analyze the situation.. Solving issues, depending on the customer inconvenient, after finding a resolution selling different ancillaries depending customer services.
ControlPuertas
Development of web site Commercial advisor on residential line of services and products, customer service, quotations sending electronically and visiting final clients.. Sales, specialized client advising.. Knowledge and advising to customers depending on the needs Visiting final Clients.
