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Djephson

Customer Service & Sales Professional with 2+ years experience

Video resume

Customer service representative and salesperson
I've acquired experience in sale from my last job. At FixTman,a US based company wich is my last job, I was the point of contact between the client,the staff management and the technicians. For example whenever I received an order I had to answer the customer via text message within one minute and give the customer 3minutes to answer if not, I had to call to tell him I received the order,I had to ask the customer few questions if the details in the order was incomplete,give the customer the price of the order,certified if the customer would like to go any further with the order and finally give the customer the technicians A availability that is assigned for the job and the time frame.

Contact

San Felipe de Puerto Plata, Puerto Plata, Santo Domingo
Open to remote
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Competencies

Customer ServiceAdvanced

Handled client inquiries, ensured timely responses, and maintained customer satisfaction.

Sales & CommunicationIntermediate

Engaged with clients to inform about services, prices, and processing orders efficiently.

Order ManagementIntermediate

Processed and verified customer orders, coordinated with technicians for service scheduling.

Client RelationsIntermediate

Built and maintained positive interactions with customers to foster trust and repeat business.

Coordination & SchedulingIntermediate

Managed technician availability and communicated schedules effectively to ensure service delivery.

Summary

Experienced professional with a background in customer support and sales, adept at managing client relations and order processing in fast-paced environments.

Key Achievements

  • Served as primary point of contact between clients, staff, and technicians at US-based company FixTman.
  • Managed customer communication by promptly responding within one minute via text and following up with calls.
  • Ensured smooth order processing by validating details, providing pricing, and coordinating technician availability.

Skills

Customer ServiceSales & CommunicationOrder ManagementClient RelationsCoordination & Scheduling
Published on CazVid - May 17, 2026
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