Dominic - Senior Sales Heating Consultant / Multi-Site Showroom Manager

Promoted to serve as the Director’s primary operational support, overseeing cross-showroom functions and acting as Area Manager to cover two additional showrooms.. Hold high-level meetings with key manufacturer representatives to negotiate trade terms, drive business development, and identify market-ready product innovations.. Authored and implemented comprehensive new-starter training programs and technical sheets to streamline product onboarding, brand conversions, and technical details company-wide.. Promoted to manage the St Albans showroom after 4 years of consistent sales performance; assumed full accountability for daily operations, stock rotation, and revenue growth.. Educated staff and high-end clients on technical system specifications, including thermal mass efficiencies, low-temperature heat pump integration, and bespoke electric/traditional heating solutions.. Trained teams on manufacturer USPs, Systems (sage, excel, Microsoft) and materials.. Delivered premium, face-to-face customer service within the Islington showroom (transferring to St Albans after 3 years), translating complex client design briefs into high-value technical orders.. Managed complex order pipelines, arranging specialist site logistics, split deliveries across Europe, design Plans for specialized architectural and trade installations.

Evaluated and managed payroll processing for all store personnel.. Conducted mandatory security briefings and staff operational meetings.. Controlled stocktake preparations, consistently exceeding historical shrinkage and accuracy targets.. Led recruitment, interviewing, and cross-departmental staff development.

Coordinated scheduling paperwork for clients and warehouse operatives to ensure seamless route fulfilment.. Maintained premium brand presentation standards when handling high-net-worth customer distributions.

Managed up to 20 staff daily across a 3-floor flagship operation generating up to £200,000 weekly.. Analysed daily store KPIs (Conversion, UPT, ATV) to implement proactive commercial adjustments.. Optimized visual merchandising layouts through money-mapping and dual-siting top-10 best sellers.

Supervised an 8-person logistics team responsible for inventory, rotas, and daily stockroom planning.. Oversaw multi-floor stock control, processing Rads, transfers, and new lines across 8 stockrooms.. Conducted monthly performance reviews, quarterly Personal Development Plans (PDPs), and yearly appraisals.

Awarded 3 performance achievement certificates within 6 months on the sales floor before being promoted to the operations team to handle delivery processing and high-profile event launches.

Managed high-volume commercial email accounts, quotes, and complex multi-item trade inquiries.

Recognized as the top-performing sales generator on multiple occasions; supported store-closing, cash counting, and inventory replenishment.