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Dylan Eliezar Silva Urbina

Barrio Isaías Gómez, Managua Department, Nicaragua

Technical Support Professional with customer service expertise

  • Provided technical assistance resolving internet, mobile, and account issues at IBEX
  • Handled inbound customer inquiries at Foundever, ensuring accurate troubleshooting
  • Documented interactions professionally using CRM tools to maintain client records
Technical Support
Intermediate
Assisted clients with troubleshooting internet, mobile devices, and account issues
Customer Service
Intermediate
Delivered empathetic and efficient support in fast-paced inbound call environments
Communication
Advanced
Communicated technical information clearly and professionally across diverse platforms
Documentation & CRM Skills
Intermediate
Documented client interactions accurately using CRM tools to ensure record integrity
Language Skills
Advanced
Fluent in Spanish and English, facilitating effective communication with diverse clients

Languages

Spanish
Native
English
Fluent
See Full Skillset on CazVid
2023 - 2024
Technical Support Assistant
IBEX
Provided technical support to clients, resolving issues related to internet, mobile devices, and account management., Delivered customer service with empathy and efficiency, meeting key performance metrics consistently., Documented client interactions clearly and professionally using CRM tools.
2022 - 2023
Customer Service & Technical Support Agent
Foundever
Handled inbound calls for customer inquiries and troubleshooting technical problems., Supported a wide range of consumer services with professionalism and accuracy., Collaborated with team leads to improve issue resolution time and customer satisfaction.
View Complete Work History
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American University
Bachelor's Degree
Completed Graduated: [Year]
See Education & Certifications
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