Dilan avatar

Dilan - Sales Specialist with 6+ years of experience in sales and marketing

Rivas, Rivas Department, Nicaraguaen
Marketed new insurance products with a 65% sales rate at ACCEDO Solutions
Serviced and developed relationships with over 100 electrical clients in Texas at NOW BPO
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Summary

Experienced sales specialist with a strong foundation in sales, marketing, and customer relationship management, demonstrated through diverse roles in sales coordination, client retention, and insurance sales.

Video Resume

Key Achievements

Skills

Sales and Customer RelationsAdvanced

Planned and handled sales, client retention, and relationship building across various roles.

CRM and Sales ToolsIntermediate

Utilized Salesforce, FreshSales, Zoho CRM, and HubSpot Sales to manage customer data and sales pipelines.

Teaching and Classroom ManagementIntermediate

Designed lesson plans and assessed student progress as a Language Instructor.

Administrative CoordinationAdvanced

Organized sales documentation, schedules, travel arrangements, and departmental tools.

Marketing and Lead GenerationIntermediate

Created proposals and marketed products/services to generate customer leads.

Languages

English(Professional)Spanish(Native)German(Basic)

Experience

Principal Sales Coordinator

TransForce Company

Jan – 2024 - March - 2025

Schedule sales employees, Accept sales orders and send invoices, Keep an organized file system of sales documents, Make travel arrangements for representatives, Set appointments and maintain a calendar for the department, Create tools that help the employee, Help keep our sales department running smoothly, Coordinates all trips, Drivers requested and accept them.

Language Instructor for Teenagers

Keiser University - Latin American Campus

Oct - 2021 - Oct - 2022

Lesson planning: Creating lesson plans that teach students grammar, writing, and reading comprehension, Classroom management: Creating a supportive and constructive learning environment where students feel confident and can participate, Assessing student progress: Regularly monitoring and assessing students' progress, and providing feedback to students, parents, and the teacher., Teaching: Developing, preparing, and delivering engaging lessons, and adapting teaching methods to meet students' needs.

Sales Specialist/ Appointment Setter

IBEX Global Solutions

Jan – 2018 - Dec - 2020

Familiarizing myself with essential details of the products and services., Calls prospective clients in Outbound (Cold Caller) also received calls from Inbound to offers new product., Retain strong and loyal customers with a long tenure., Fielding basic questions and concerns about the products and services we offer., Scheduling a consultation for any kind of Dental diseases.

Sales/Retention Specialist

ACCEDO Solutions

Feb – 2016 - Dec - 2017

Sells health insurance from Medicare (supplemental plan C or D), Marketed new product to both new and existing clients with a 65% sale rate., Experience in quoting insurance rates., Complied and maintained marketing status reports and client contact list., Created proposals in order to generate new customer leads.

Sales/Retention Specialist

NOW BPO

Serviced electrical client accounts for Texas company providing revenue and contract per years., Assessed client needs based on current objectives, supply and demand, and seasonable variables., Built and developed customer relationships with more than 100 locals around Texas., Cooperated with the retention department and marketing team leaders to determine best deal offers for electricity.

Education

Baptist Managua School

Completed 2015

UNICIT (Universidad Iberoamericana de Tecnología)

Marketing & Publicity

Completed 2020

MTF UNIVERSITY

Professional Diploma in life Coaching & Business Mentorship

Completed 2024
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