Eddy - Customer Service and Administrative Support with 5+ years of experience
Santo Domingo, Nacional, Dominican Republicen
Supervised escalation line and provided technical support, ensuring customer satisfaction
Managed business and executive assistance, including personalized teaching and guidance
Published on CazVid
Summary
Customer service professional with extensive experience in technical support, administrative tasks, and team supervision.
Key Achievements
- Created, supervised, and monitored improvement plans in support environments
Skills
Customer ServiceAdvanced
Handled escalations and technical support to resolve customer issues effectively.
Administrative SkillsIntermediate
Maintained and updated documents to support operational efficiency.
Business AssistanceIntermediate
Provided business and executive support, including personalized guidance.
Training & GuidanceIntermediate
Conducted personalized teaching and created improvement plans.
Medical Office AssistanceBeginner
Assisted in medical office operations at Teleperformance and Lorica.
Languages
Spanish(Native)English(C1)
Experience
Escalation line (Supervisor on the phone) and Supervisor
CDI Shalom
Customerservice and Technical support, Business and executive assistance, Personalized teaching and guidance, Creation, supervision and monitoring of improvement plans.
benefit coordinator and Medical Office Assistant
Teleperformance and lorica
Education
Mecyt
Advanced English
Universidad Autonoma de Santo Domingo
English, education oriented