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Eduardo Leal

Ensenada, Baja California, Mexico

Insurance and Customer Service Specialist with diverse operational expertise

  • Managed client service and policy management for commercial trucking insurance, enhancing operational tasks and policy renewals.
  • Led outbound call strategies and sales initiatives, improving customer engagement and retention.
  • Directed team training, mentoring, and development, fostering improved team performance and customer service standards.
Customer Service
Expert
Provided comprehensive customer support and needs assessment to ensure customer satisfaction and retention.
Insurance Policy Management
Advanced
Handled policy renewals, account management, and sales strategies within the commercial trucking insurance sector.
Team Training and Mentoring
Intermediate
Conducted training sessions and mentored team members to improve service quality and operational efficiency.
Outbound Sales Strategies
Intermediate
Developed and implemented outbound call strategies to drive sales and enhance customer engagement.
Operational Tasks
Intermediate
Executed various operational duties such as appointment setting, customer needs assessment, and process improvements.

Languages

English
Spanish
See Full Skillset on CazVid
09/2022 - Current
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View Complete Work History
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Sor Juana Inés de la Cruz
Technical Career
Completed 01/2009
See Education & Certifications
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