September 2020 - November 2024
Salesforce Senior Administrator
Concentrix
User Account Administration., Report Editing/Creation., Queue Management, assignment and configuration., Multi Case Review, analysis and troubleshooting., DataLoader and DataLoader.io configuration and usage., Workflow creation and editing., Analytics Dashboard creation., Object Management, Fields...
January 2020 - September 2020
Interpreter
LanguageLine Solutions
Listen carefully to what the speaker is saying to properly translate to the listener., Note taking to help my memory work around certain things., Reproduce whatever has been said in the other language, make it properly understandable., Assimilation of works and spoken things including acronyms.
January 2018 - December 2019
IT Manager - Logistics
OttePolo Group
OnSite, offsite remote computer repair (AnyDesk, LogMeIn, TeamViewer, Remote Desktop Connection), Manage an IT Team of 4 employees., Manage an Answering Service team of 14-16 employees., Proactive Problem Solving., Schedule & Vacation arranging., MySQL, TBS, Five9, Infinity Apps...
July 2017 - December 2017
CS / Sales Representative
OttePolo Group – GeeksOnSite
Customer Service – Attending to regular customer’s inquiries., Sales of Non-Tangible products – Remote Services., Remote technical service to Personal and Company owned computers - devices, servers, VPN and other related services., Dispatch of OnSite Technicians, Schedule management, Waiting lists,...
January 2014 - September 2016
Front Desk Clerk
Howard Johnson – Orlando I-Drive
Greet guests and provide them with customer service., Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper., Manage Guests requests and reservations within WynGuest application., Answer all client questions and incoming calls.,...
April 2014 - September 2016
Front Desk Manager
Travelodge – Orlando I-Drive
Greet guests and provide them with customer service., Manage coordination and shift schedules with the Front Desk team., Manage coordination and shift schedules with the House Keeping team., Ensure the hotel was properly arranged as well as the Front Desk and the rooms., Manage Guests requests and...