Edwin Guerrero
Customer Service Specialist with diverse industry experience
- Handled customer calls across diverse sectors including telecommunications, finance, and tech support, demonstrating adaptability.
- Resolved complex account issues, including billing, plans, and technical troubleshooting, ensuring customer satisfaction.
- Managed appointment scheduling and communication in virtual assistance roles, supporting client coordination and message relay.
Customer Service
Advanced
Provided comprehensive support across multiple industries, resolving issues, processing requests, and maintaining customer relations.
Technical Troubleshooting
Intermediate
Assisted customers with internet, home phone, and cable issues, coordinating with technical teams for service restoration.
Account Management
Advanced
Managed account modifications, billing inquiries, and plan adjustments for telecom and financial clients.
Communication Skills
Expert
Effectively listened, relayed messages, and conveyed complex information clearly in call and email interactions.
Appointment Scheduling & Coordination
Intermediate
Arranged and verified appointments for clients, ensuring smooth communication flow and accurate scheduling.
Languages
English
High
Spanish
High
March 2023 - Now
Customer Service (Retentions)
Telus International
Take calls, Review account/s, Listen to the customer and find out why they are calling, Find where the issue is and give a solution, Give a credit if requested or change plan, Add new lines to the account or create new ones, Port out or in phone numbers, Cancel accounts if no solution could be...
February 2021 - February 2023
Customer Service
Skycom
Take calls, Listen to the customer and find out why they are calling, Take payment if that's why they are calling, Find out why mortgage increased, Find out why the insurance has not been paid, Find out why the insurance has been canceled, Give advice of how to lower their mortgage...
November 2017 - January 2021
Customer Service (VA)
Easybee
Take calls and answer emails, Make or cancel appointments for the customer or client, Call the customer and let them know an appointment was requested from the client, Verify or change appointment date, Take messages, Communicate or relay messages from the person they are trying to contact, Connect...
May 2012 - October 2017
Customer Service (Tech Support)
Teleperformance
Take calls, Listen to the customer and find out why they are calling, If they were calling for their internet, home phone or cable, or a combination of two or all their services, from there I would have to take the correct path to start the troubleshooting and get their services back up and...
Ganesha High School
Diploma
Completed January 1997
Belmont High School
Diploma
Completed June 1996
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