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Edwin Enrrique Jaime Lopez

Managua, Managua Department, Nicaragua

Customer Service & Technical Support Specialist with 5+ years in diverse industries

  • Progressed from entry-level CSR to SME, demonstrating skill development and role expansion.
  • Supported customers across telecommunications, financial, legal and healthcare sectors, showcasing versatility.
  • Handled document retrieval and patient scheduling, maintaining high accuracy in sensitive environments.
Customer Service
Expert
Provided comprehensive support across multiple industries, ensuring customer satisfaction and issue resolution.
Technical Support
Advanced
Assisted customers with technical devices such as computers, tablets, and smartphones, troubleshooting issues effectively.
Document Retrieval & Data Management
Intermediate
Retrieved and managed sensitive legal and medical records, ensuring data accuracy and confidentiality.
Client Coordination & Scheduling
Intermediate
Scheduled appointments and managed client logistics, facilitating seamless communication between patients and facilities.
CRM & Support Software
Advanced
Utilized various CRM systems including Vonage, ZenDesk, and Bailtec to streamline customer interactions.

Languages

English
Bilingual
Spanish
Bilingual
See Full Skillset on CazVid
March 2016 - January 2019
CSR
IBEX GLOBAL
Learned the basic and started my career, Promoted as SME, Developed Soft Skills, Provided feedback and coaching
February 2019 - November 2019
CSR
INSPIRO
Provided support with prepaid and debit cards inquiries
January 2020 - September 2020
Technical Support
CONCENTRIX
Provided assistance to customers with Computers, Tablets and Cellphones
November 2020 - April 2023
CSR
CALLNOVO
Provided Customer Service support for a Travel Company
June 2023 - September 2023
Document Retriever
Sunset West Legal Group
In charge of outbound emails interactions with Facilities, Hospitals, Medical Clinics, Retrieved Medical, Billing Records for Personal Injury cases
October 2023 - March 2025
Appointment Setter and Medical Retriever
The NILA
Provided real-time attention to patients scheduling appointments, Updated demographic information for patients, Sent billing and medical records to facilities and law firms
March 2025 - February 2026
CSR- Loan Officer
DTLA
Managed client cases from intake through settlement, Coordinated logistics like medical transportation, Conducted financial risk assessments
View Complete Work History
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