APRIL 2016 - JUNE 2018
Customer Service Representative
Sykes El Salvador Ltda
Travel agent, booking and providing assistance with Hotels, flights, car rentals reservations for Expedia US.
JUNE 2018 - MAY 2020
Customer Service Representative
Sykes El Salvador Ltda
Delivered English Language reinforcements for new hire candidates lacking vocabulary about the travel industry or any other Language gaps.
JULY 2020 - OCTOBER 2021
Legal Service Representative
The Oce Gurus Ltda
Performed initial consultations for a prestigious US Law firm about potential legal cases.
OCTOBER 2021 - JUNE 2023
Risk Advocate
Webhelp El Salvador
Reviewed claims for possible fraud or any other issue with payments through a Digital Wallet.
MARCH 2023 - PRESENT
English-Spanish Interpreter
Lionbridge (Freelancing)
Interpreting English-Spanish interactions between customer service reps and customers for multiple US companies.
AUGUST 2023 - PRESENT
Admin & Accounting Assistant
BBL Outsourcing
Performing administrative tasks such as processing payment, invoicing and keeping track of payment plans through Google Spreadsheets, communicating with multiple departments to ensure efficiency. Answer phones and direct calls, responding to email inquiries from clients.