Profesional con experiencia en atención al cliente, interpretación, y apoyo administrativo, especializado en comunicación en inglés y español.
Brinda atención y soporte a clientes en diferentes contextos, en inglés y español.
Comunica eficazmente en inglés y español en contextos de atención y soporte.
Realiza tareas administrativas incluyendo facturación, pagos y coordinación entre departamentos.
Interpreta comunicaciones entre clientes y representantes en inglés y español.
Sykes El Salvador Ltda
Travel agent, booking and providing assistance with Hotels, flights, car rentals reservations for Expedia US.
Sykes El Salvador Ltda
Delivered English Language reinforcements for new hire candidates lacking vocabulary about the travel industry or any other Language gaps.
The Oce Gurus Ltda
Performed initial consultations for a prestigious US Law firm about potential legal cases.
Webhelp El Salvador
Reviewed claims for possible fraud or any other issue with payments through a Digital Wallet.
High School Education
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Lionbridge (Freelancing)
Interpreting English-Spanish interactions between customer service reps and customers for multiple US companies.
BBL Outsourcing
Performing administrative tasks such as processing payment, invoicing and keeping track of payment plans through Google Spreadsheets, communicating with multiple departments to ensure efficiency. Answer phones and direct calls, responding to email inquiries from clients.
