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Edwin
Contacto
Competencias
Experiencia demostrada en Windows XP.
Experiencia demostrada en Microsoft Office.
Experiencia demostrada en Microsoft Word.
Experiencia demostrada en Excel.
Experiencia demostrada en Power Point.
Educacion
Experiencia
Customer service rep.
Help all the customers regarding their concerns/issues with the gift cards purchased directly on the website or at the retailer, must common scenarios is that the customers need to get the cards activated, how or where can be used, resending the cards and submitting the request for refunds when is required.
Customer service rep.
Help all the customers regarding their Mercedes Benz either lease or loan accounts, provide them the information concerning their bill, due date, amount due and in case they decide to purchase the vehicle give them the total amount to pay.
Customer service rep.
Most likely is a back office account, I just handle emails regarding customers' concerns with their SodaStream machines, making replacements, providing information how or where they can purchase SodaStream items.
Scheduler rep.
I was part of account receivables and also part of scheduling department, on AR team my main duty was sending the invoices to our customers via email, and as a scheduler my main duty was setting up the appointments for pickups and deliveries of the loads over the phone, email and on the web portal of each customer (Coca Cola, Kraft Heinz, Abbott, The Home Depot, Pregis and JM Smucker)
Front Desk Clerk
I worked as a receptionist, assisting all the customers with their check in, check out, making reservations at the hotel, also doing changes on their reservation.
Customer service / sales agent
I was part of the sales customer service oriented account, main duty was providing home phone, internet and cable services for AT&T.
Customer service rep.
I was customer service rep, helping the customers with their flight reservations when they modified it such as make any change or cancel it due to an inconvenience, also providing airlines policies and explaining that any modification was subject to a fee, we use Amadeus tool for any interaction.