Present
Operations Team Lead
inspiro
Inspire and empower teams to reach their full potential through effective leadership and communication., Promote collaboration and innovation while focusing on talent development and professional growth., Transform challenges into opportunities by optimizing processes and fostering a creative work...
07/2023 - 08/2023
QA-Quality Assurance representative
inspiro
Promoted to the QA department to enhance skills and provide exceptional service., Developed a strong understanding of quality assurance processes and methodologies., Collaborated with team members to ensure high standards in service delivery.
02/2023 - 06/2023
SME-SUBJECT MATTER EXPERT
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Served as a Subject Matter Expert at Inspiro, gaining in-depth knowledge of the BPO industry., Developed leadership skills through roles as a team lead and team player, fostering a collaborative environment., Demonstrated a strong passion for helping colleagues, enhancing team dynamics and...
09/2022 - 01/2023
Costumer service representative
Inspiro
Delivered exceptional customer service, ensuring client satisfaction and loyalty., Developed strong communication skills to effectively resolve customer inquiries and issues., Contributed to Inspiro's mission of providing top-notch customer support in Managua, Nicaragua.