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Customer Support Representative / SME
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Competencies
Diagnosed and fixed hardware, software, and network problems across roles.
Answered calls, responded to emails, managed accounts, and up-sold services.
Maintained general ledger, prepared financial reports, and assisted with audits.
Demonstrated strong communication skills in technical support and customer service roles.
Managed multiple responsibilities efficiently in fast-paced environments.
Education
Summary
Experienced in diagnosing technical issues, managing customer interactions, and maintaining financial records with a focus on service quality and problem resolution.
Key Achievements
- Diagnosed and resolved hardware, software, and network issues in multiple roles
- Provided procedural documentation and user instructions to clients and users
- Managed customer accounts, responded to inquiries, and processed payments, enhancing customer satisfaction
Experience
Technical Support Representative
Diagnose and fix problems with hardware, software and networks, Provide procedural documentation, Answer calls, respond to emails and provide user instructions
Technical Support Representative
Diagnose and fix problems with hardware, software and networks, Provide procedural documentation, Answer calls, respond to emails and provide user instructions
Customer Service Representative
Answer incoming calls regarding customer inquiries, Manage customer accounts, Upsell other services available, Document customer interactions, Process payment
Accounting Staff
Maintain general ledger, accounts payable/receivable and other financial records, Assists with audits, Prepare financial reports such as budgets, balance sheets and cash flow statements