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Elian Santana Moreno

Madrid, Cundinamarca, Colombia

Customer Service Manager with 5+ years in F&B industry

  • Provided high-quality customer service in a fast-paced restaurant environment.
  • Trained team members in best practices for customer communication and service skills.
  • Managed daily communication with clients, resolved conflicts, and maintained accurate operational records.
Customer Service
Advanced
Expert in delivering customer support, resolving conflicts, and ensuring client satisfaction in hospitality settings.
Communication Skills
Advanced
Skilled in verbal and written communication, maintaining professionalism via email, phone, and face-to-face interactions.
Team Management
Intermediate
Experience in coordinating staff schedules and training team members on service standards and operational procedures.
Operational Record-Keeping
Intermediate
Handled inventory, order records, and daily operational documentation accurately under pressure.
Multitasking & Time Management
Advanced
Managed multiple priorities efficiently in high-demand environments, ensuring smooth restaurant operations.

Languages

Español
Nativo
Inglés
B2 (Intermedio Alto)
See Full Skillset on CazVid
18 de agosto de 2023 - 29 de diciembre de 2025
Administrador de Restaurante / Líder de Servicio al Cliente
Family Food Restaurant
Brindé atención al cliente de alta calidad en un entorno dinámico y de ritmo acelerado., Atendí consultas, reclamos y solicitudes de los clientes de manera profesional y empática., Resolví conflictos y quejas garantizando la satisfacción y fidelización del cliente., Gestioné la comunicación diaria...
View Complete Work History
🎓
Universidad Santo Tomás – Tunja
Profesional
Completed 2023
🎓
American School Way – Mosquera
Curso
Completed Presente
See Education & Certifications
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