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Elizabeth
Contacto
Competencias
Experiencia demostrada en Project Coordination.
Experiencia demostrada en Stakeholder Management.
Experiencia demostrada en Project Planning & Delivery.
Experiencia demostrada en Schedule & Deadline Tracking.
Experiencia demostrada en User Adoption & Enablement.
Educacion
Resumen
Perfil profesional
Experiencia
Technical Customer Success Specialist (Onboarding Administrator)
Coordinate technical onboarding activities for new customers, managing required system access, documentation, information, and completion requirements.. Monitor active customer accounts and operational issues, coordinating escalations with appropriate teams and following through to resolution.. Track outstanding actions, dependencies, and deliverables to improve onboarding visibility, accuracy, and completion.. Identify process gaps and implement tracking mechanisms to improve workflow efficiency and stakeholder visibility.
ERP Change Management Experience Team
Coordinated training activities with Subject Matter Experts (SMEs) to support project implementation and end-user adoption during enterprise ERP transformation initiatives.. Coordinated activities and deliverables across SMEs and project stakeholders to support successful system deployments.. Successfully supported 10+ system deployments with 100% adherence to project deadlines, contributing to improved operational efficiency.. Supported organizational change and user adoption by developing learning resources for users transitioning to new ERP processes and systems.. Created and maintained digital learning modules using SAP Enable Now, translating complex technical processes into clear and accessible content for non-technical users.