Financial Services Professional & Collections Specialist | CazVid

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Elvis Omar Pinto Concepción

Panamá, Panamá, Panama

Collections Specialist with 10+ years in Financial Services

  • Analyzed and processed accounts in recovery at Global Bank Corporation
  • Managed repossessed assets and legal correspondence, increasing operational efficiency
  • Sold banking products including credit cards, personal loans, and savings accounts across multiple financial institutions
Account Recovery and Collections
Advanced
Experience in analyzing recovery accounts, restructuring loans, and managing repossession processes.
Customer Service and Client Relations
Advanced
Delivered customer service across banking and airline sectors, handling inquiries, reservations, and client management.
Sales and Business Development
Intermediate
Sold banking products including credit cards and loans, establishing new business relationships.
Administrative and Programming Skills
Intermediate
Proficient with administrative controls and banking software such as SYSCARD, COBIS, and FALCON.
Report Preparation and Coordination
Intermediate
Prepared monthly management reports and coordinated document handling with external vendors.

Languages

English
Advanced
Portuguese
Basic
November 06
Collections Officer - Corporate Sector
Presta Panampa Financial Institution
Preparing direct discount orders for new personal loans and loans in recovery, Applying payments to overdue obligations, Preparing courier packages for messengers
July 2015 - April 2024
Junior Platform Executive and Collections Officer
Global Bank Corporation
Analyzed accounts in recovery, Processed discount order requests, Conducted client employment investigations, Coordinated check withdrawals, Restructured loans, Monitored accounts, Managed legal letters, car replacements, and mortgages, Negotiated repossessed vehicle sales, Prepared monthly reports for management, Supervised partial and total loss insurance claims, Managed repossessed assets, Coordinated with external vendors for document delivery, Assigned management campaigns, Negotiated payment arrangements for consumer products, Sold banking products: credit cards, personal loans, real estate, savings accounts, pension funds, Customer Service
April 2013 - May 2015
Business Executive
Banco General
Sold banking products: credit cards and personal loans, Established relationships with new companies, Promoted savings, checking accounts, and investment funds, Customer Service
March 2012 - December 2012
Sales Executive
Citibank Panama
Citi at Merchant sales executive, Sold banking products: credit cards, Sold intra-financing products at assigned sales points, Customer Service
July 2008 - December 2008
Customer Service Agent
Air Panamá
Customer service, Traffic and Reservations Agent, Flight registration, Prepared flight plans (local and international), Managed petty cash
May 2010 - March 2012
Customer Service Agent
Air Panamá
Customer service, Traffic and Reservations Agent, Flight registration, Prepared flight plans (local and international), Managed petty cash
🎓
Universidad Autónoma de Chiriquí
Diploma in Insurance
Completed 2019

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