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Collections Specialist with 10+ years in Financial Services
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Competencies
Experience in analyzing recovery accounts, restructuring loans, and managing repossession processes.
Delivered customer service across banking and airline sectors, handling inquiries, reservations, and client management.
Sold banking products including credit cards and loans, establishing new business relationships.
Proficient with administrative controls and banking software such as SYSCARD, COBIS, and FALCON.
Prepared monthly management reports and coordinated document handling with external vendors.
Education
Languages
Summary
Experienced in account recovery, client relations, and banking product sales within financial institutions.
Key Achievements
- Analyzed and processed accounts in recovery at Global Bank Corporation
- Managed repossessed assets and legal correspondence, increasing operational efficiency
- Sold banking products including credit cards, personal loans, and savings accounts across multiple financial institutions
Experience
Collections Officer - Corporate Sector
Preparing direct discount orders for new personal loans and loans in recovery, Applying payments to overdue obligations, Preparing courier packages for messengers
Junior Platform Executive and Collections Officer
Analyzed accounts in recovery, Processed discount order requests, Conducted client employment investigations, Coordinated check withdrawals, Restructured loans, Monitored accounts, Managed legal letters, car replacements, and mortgages, Negotiated repossessed vehicle sales, Prepared monthly reports for management, Supervised partial and total loss insurance claims, Managed repossessed assets, Coordinated with external vendors for document delivery, Assigned management campaigns, Negotiated payment arrangements for consumer products, Sold banking products: credit cards, personal loans, real estate, savings accounts, pension funds, Customer Service
Business Executive
Sold banking products: credit cards and personal loans, Established relationships with new companies, Promoted savings, checking accounts, and investment funds, Customer Service
Sales Executive
Citi at Merchant sales executive, Sold banking products: credit cards, Sold intra-financing products at assigned sales points, Customer Service
Customer Service Agent
Customer service, Traffic and Reservations Agent, Flight registration, Prepared flight plans (local and international), Managed petty cash
Customer Service Agent
Customer service, Traffic and Reservations Agent, Flight registration, Prepared flight plans (local and international), Managed petty cash