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Emilio Mendieta Arias

Guadalajara, Jalisco, Mexico

Customer Service Professional with 7+ years of experience in diverse roles

  • Gained extensive experience in customer service for various companies including Reebok, Verizon, and Honda.
  • Held roles involving interpretation, technical troubleshooting, and sales, demonstrating diverse skill set.
  • Supervised vehicle repairs and managed customer relations in automotive and service industries.
Customer Service
Advanced
Provided assistance, resolving issues and ensuring customer satisfaction across multiple roles.
Communication & Interpretation
Intermediate
Facilitated communication between Spanish and English speakers in education, healthcare, and legal sectors.
Technical Troubleshooting
Intermediate
Resolved device issues and assisted with product recommendations in telecommunications.
Supervision & Coordination
Intermediate
Supervised vehicle repairs and managed team activities in cleaning and maintenance services.
Sales & Merchandising
Beginner
Engaged in vending and promoting merchandise to Latin American markets, supervising shipments.

Languages

English
Spanish
08/01/2023 - 11/29/2024
Customer Service Agent for reebok
TCS
Assistance customer with orders., Process refunds and reorders., Assistance customers placing order over the phone.
August 22/2022 - 05/31/2023
Spanish-English Interpreter
Minerva Propio LS
Responsible for understanding, and translating spoken statements from Spanish to English and from English to Spanish., Facilitate and manage interpretation to support education, health care, insurance, legal and other industries.
May 21, 2021 - August 11, 2022
Bilingual Customer Service Agent for Verizon Wireless
Techmahindra
Resolving device issues using troubleshooting techniques and providing clear and concise information to resolve the wireless issue., Help drive sales by offering products and services that will improve the customer's wireless experience such as new plans, features and/or new equipment.
October 2017 - May 20, 2021
Bilingual Customer Service Agent
Teletech Servicios SSI Integrales S DE RL DE CV
Assist Best Buy customers in the Reward Program, Adjust Points for past purchases, Issue rewards certificates, Assist customers to enroll for their online account
January 2017 - October 2017
Driver
Uber
Ensured that customer arrived safely and timely to their destination while creating customer satisfaction., Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses., Managed routes through use of cellphone app technology.
June 2013 - December 2016
Crew chief-Carpet Cleaner
Vargas Professional Cleaner
Trained regularly for great customer satisfaction, Cleaned different types of surfaces and furniture with professional skills, Drove and advertised company vehicle with a strong safety culture, Sold additional services to customers in a professional and polite manner, Helped with general duties around the shop including small vehicle repairs and keeping a clean organized work environment
January 2010 - June 2013
Crew Chief
Bautista House Keeping
Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing, Ensure all rooms are cared for and inspected according to standards, Protect equipment and make sure there are no inadequacies, Notify superiors on any damages, deficits and disturbances, Deal with reasonable complaints/requests with professionalism and patience, Check stocking levels of all consumables and replace when appropriate, Adhere strictly to rules regarding health and safety and be aware of any company-related practices
May 2008 - November 2011
Customer service Advisor
Metro Honda
Supervise customer´s car repair, Search database to investigate mechanical malfunction in same vehicle model, Coordinate vehicle recalls to resolve such mechanical malfunction, Coordinate new vehicle´s owners workshops
May 2008 - November 2011
Customer service Advisor
Goudy Honda
Supervise customer´s car repair, Search database to investigate mechanical malfunction in same vehicle model, Coordinate vehicle recalls to resolve such mechanical malfunction, Coordinate new vehicle´s owners workshops, Deliver vehicle to owner
November 1994 - May 1998
Sales Rep.
IMC Toys
In charge of sales department avocated to Latin America, Supervise shipping and shipping's custom documentation, Call customers to showcase new merchandise.
?
Roosevelt High School
High School
Completed 1998

Emilio Mendieta Arias

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