This is my profileContact via CazVidEmily
Customer Service & Content Moderation Specialist with 5+ years of experience
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Competencies
Provided high-quality support by addressing client needs and ensuring satisfaction.
Monitored and enforced platform policies to maintain content standards.
Managed appointments, billing, and communication in a medical setting.
Maintained clear and effective communication with clients and patients.
Education
Languages
Summary
Experienced in customer support, content moderation, and administrative tasks across retail, tech, and healthcare industries.
Key Achievements
- Managed high call volumes at Amazon, maintaining customer satisfaction
- Ensured content compliance at Teleperformance through effective moderation
- Handled billing and appointment scheduling, improving administrative efficiency
Experience
Sales Representative
Sales professional with extensive experience in providing high-quality customer service, focusing on understanding and meeting client needs and expectations.
Content moderator
Monitoring and managing user-generated content, ensuring adherence to platform policies and legal standards.
Customer Service Representative
Managed high call volumes, consistently maintaining a positive attitude and ensuring a high level of customer satisfaction.
Medical Assistant
As an Administrative Medical Assistant, I was responsible for scheduling appointments, verifying insurance, and managing billing tasks, including copay collection., I also contacted patients to confirm appointments and ensure all necessary information was accurate, requiring strong attention to detail and effective communication.