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Enebo
Customer Service Representative & Front Desk Officer
Contact
Competencies
Demonstrated experience with High-Volume Inbound & Outbound Support.
Demonstrated experience with Escalation Handling.
Demonstrated experience with Complaint Resolution & De-escalation.
Demonstrated experience with Customer Retention & Follow-Up.
Demonstrated experience with Active Listening & Empathy.
Education
Summary
Professional profile
Experience
Customer Service Representative & Front Desk Officer
Support a high volume of inbound customer contacts daily via phone and chat, providing accurate information on products, services and policies.. Resolve customer complaints and issues efficiently and professionally, following up to ensure satisfaction and retention.. Maintain and update customer records accurately in HubSpot CRM.. Collaborate with departmental heads to escalate and resolve complex cases, ensuring issues are handled efficiently and nothing falls through the cracks.. Own the weekly customer-visit reporting process and train interns and new staff on completing it accurately and handling customer interactions to the required standard.
Customer Service Representative
Supported high-volume inbound and outbound customer contacts across email and messaging platforms, maintaining a 24-hour response turnaround.. Assisted customers with order processing, delivery timelines, and issue resolution end-to-end, minimizing fulfilment errors.. Documented customer interactions and maintained accurate records to support consistent reporting and operational efficiency.