Erick - Customer Support & Operations Specialist with 10+ years in Telecom & Finance
Summary
Bilingual professional with extensive experience in customer service, technical support, and operational management across telecom, finance, and real estate industries.
Key Achievements
- Supported real estate clients with website setup, content management, SEO, and social media strategies, enhancing client online presence.
Skills
Provided bilingual customer service and technical support for telecom, finance, and real estate clients.
Supported operational functions including reports, compliance reviews, and complaint follow-ups in finance and money transfer sectors.
Utilized technical tools like Salesforce, Office Suite, Photoshop, and network troubleshooting in various roles.
Assisted real estate clients with website setup, content editing, SEO, and social media marketing strategies.
Operated emergency lines and coordinated response as a dispatcher for Baja California State Government.
Languages
Experience
Bilingual customer service and tech support agent
MetroPCS, Verizon FiOs, Verizon Business & DSL via Telvista
Customer service for several companies, Tech support for Verizon (DSL and fiber optics networks)
Executive bilingual assistant
Sigue money transfer corp.
Operations support (management, coordination) in subjects such as: business compliance, CFPB complaint follow up, operations reports, operation manuals review
Bilingual operations supervisor
Sigue money transfer Corp.
Helped a 23 employee team with bonus structures, Metric compliance review, Call monitoring, Payroll review, Attendance and operations reports, CFPB complaint reports & follow up, Better Business Bureau complaints, Implementation of a newly launched money transfer mobile app, Legal and business compliance reports
Customer Support Specialist
AgentSquared
Support to real estate agents, Set up their personal website, Editing and adding content, Teaching improving website SEO, Social media marketing strategies, Setting custom domain names, Giving training sessions via GoToAssist, Client retention and billing
9-1-1 Emergency line and camera monitoring operator & dispatcher
Baja California State Government
Telephone, radio and computer operator connecting people in need with emergency services
Tier 2 Tech Support
Samsung Electronics
Provide technical support to service partners and external customers
Digital Access Investigator
Potter Handy LLP
Investigate websites for Americans with Disabilities Act (ADA) compliance
Education
Universidad Autónoma de Baja California
International relations