Erick - Customer Service Professional with 5+ years in contact centers
Summary
Experienced bilingual customer service representative with over 5 years in contact centers, skilled in CRM management, team training, and client support.
Video Resume
Key Achievements
- Trained over 20 new staff members on customer service protocols
Skills
Provided direct support to clients, resolving issues and ensuring customer satisfaction.
Utilized CRM tools to manage customer interactions and improve response efficiency.
Communicated effectively in Spanish and English to serve diverse customer needs.
Trained new staff members, contributing to team development and performance.
Languages
Experience
Reparador
Flextronics
Colaborador “C”
H. Ayuntamiento de Guadalajara, Dirección Gral. De Educación
Supervisor “A”
SISTECOZOME (Sistema Colectivo de la ZMG)
Supervisor “A”
H. Ayuntamiento de Guadalajara, Unidad de Supervisión a Inspección y Vigilancia
Alorica contact center
UDG Universidad De Guadalajara
Teleperformance contact center
H Ayuntamiento de Guadalajara, programa Alista
Agente Bilingue
Wipro Technologies
Education
Escuela Primaria Emiliano Zapata
Jefferson Middle School (US)
Escuela 37 mixta
Peparatoria Numero 2 Certificado CENEVAL acuerdo 286
Bachillerato General
UNIVERSIDAD DE GUADALAJARA, UVEG Universidad de Salamanca
Licenciatura Semiescolarizada en Derecho