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Team Leader with 8+ years in Customer Support & Telecommunications
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Competencies
Proven ability to deliver exceptional customer support and lead support teams effectively.
Skilled in installation, maintenance, and repair of fiber optic networks using industry-standard tools.
Experienced in managing and motivating teams to achieve operational excellence.
Excellent verbal and written communication, facilitating effective customer and team interactions.
Competent in diagnosing and resolving technical issues in telecommunications systems.
Education
Languages
Summary
Dynamic professional with over 8 years in customer service, technical support, and fiber optic network maintenance. Proven leader with a track record of improving service quality and operational efficiency across diverse roles.
Key Achievements
- Led a team at Concentrix, enhancing product support and booking efficiency.
- Installed and maintained fiber optic networks, ensuring optimal connectivity.
- Streamlined customer service operations, increasing satisfaction scores.
- Gained proficiency in advanced fiber optic testing and splicing techniques.
- Managed multiple roles across hospitality, call centers, and technical fields.
Experience
RECEPTIONIST
CALL CENTRE AGENT
CALL CENTRE AGENT
TEAM LEADER, PRODUCT SUPPORT AND AGENT FOR BOOKING.COM
FIBER OPTIC TECHNICIAN
install, maintain, and repair fiber optic telecommunications networks (broadband, internet, TV). knowledge using OTDR, LASER, SPLICER MACHINE, ONU CONFIGURATOR ETC.