Dynamic professional with over 8 years in customer service, technical support, and fiber optic network maintenance. Proven leader with a track record of improving service quality and operational efficiency across diverse roles.
Proven ability to deliver exceptional customer support and lead support teams effectively.
Skilled in installation, maintenance, and repair of fiber optic networks using industry-standard tools.
Experienced in managing and motivating teams to achieve operational excellence.
Excellent verbal and written communication, facilitating effective customer and team interactions.
WHITE DREAM HOTEL
ALBA CONTACT
TELEPERFORMANCE
CONCENTRIX
install, maintain, and repair fiber optic telecommunications networks (broadband, internet, TV). knowledge using OTDR, LASER, SPLICER MACHINE, ONU CONFIGURATOR ETC.
HIGH SCHOOL
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Competent in diagnosing and resolving technical issues in telecommunications systems.
