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Ernest
Customer Service Assistance
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Competencies
Demonstrated experience with GDS (Amadeus and Galileo).
Demonstrated experience with BSP Ticketing.
Demonstrated experience with Reissue and refunds.
Demonstrated experience with Airport Transfers.
Demonstrated experience with Local Transport Scheduling.
Education
Languages
Summary
Professional profile
Experience
Customer Service Assistance
Providing information on train times, ticket options, fares and platform details. Ensuring efficient coordination of passenger transportation and providing high-standard customer service in a high-pressure environment.. Helping elderly, disabled, and passengers with heavy luggage.. Monitored service quality and adhered to strict safety protocols to manage daily operations and emergency disruptions.. Coordinate with train crews, security staff, and maintenance team.
Ticketing and Sales Advisor
Managed the end-to end -travel travel desk operations, utilizing Amadeus and Galileo to coordinate global travel and local transfers. Performed customer service duties, monitoring and validating customer cash payments. Issued BSP tickets for non-BSP travel Agencies. Liased with external transport vendors and Airlines to arrange guest services whiles maintaining strict company quality standards.. Monitored bookings and schedules to ensure 100% accuracy and liability in service delivery. Advised passengers in carrying required documents such as visas, and passports for air travel.. Issued scheduled Airlines tickets.. Dealt with escalation queries with the Airlines such us flight cancellations and flight delays. Follow up weekly with non-IATA Agents to see how their sales are referring.. Managed travel logistics for high-value corporate clients, ensuring all legal and documentation requirement were met. Informs customers about legal requirements for their journey, including passport validity, visa, health condition requirements, and other relevant issues.. Organized tours to Disney World, France, Dubai and South Africa.