Eryx - Customer Service Representative

Demonstrated experience with Professional communication.

Demonstrated experience with Active listening & empathy.

Demonstrated experience with Cross-cultural communication.

Demonstrated experience with Conflict resolution.

Demonstrated experience with Team collaboration.

Managed customer inquiries concerning orders, accounts, returns, and technical incidents in a high-volume environment.. Handled inbound and outbound interactions with a focus on first-contact resolution and customer satisfaction.. Monitored SLA, resolution rate, and CSAT indicators and reported relevant insights to the team.. Documented customer interactions accurately and maintained clear follow-up throughout the resolution process.. Applied active listening, problem solving, conflict resolution, and adaptable communication across diverse customer profiles.

Supported customers on the Bell Canada project, analyzing customer issues and proposing tailored, effective solutions.. Maintained precise documentation of client interactions and ensured consistent follow-up from opening to resolution.. Developed strong written and verbal communication skills in a fast-paced, service-focused environment.

Delivered accelerated English, French, and Arabic courses to an international student audience.. Adapted teaching methods and materials to individual learner levels, objectives, and learning pace.. Built intercultural communication and cross-cultural pedagogical skills through learner-centered instruction.. Supported learners in developing practical communication skills and confidence in their target languages.