Este es mi perfilContactar vía CazVidEsteban
Customer Service Representative
Contacto
Competencias
Experiencia demostrada en Assertive & Empathetic Communication.
Experiencia demostrada en Multi-channel & Concurrent Task Management.
Experiencia demostrada en Problem-Solving under High Pressure.
Experiencia demostrada en Active Listening & Conflict Resolution.
Experiencia demostrada en CRM Platforms (Salesforce, Zendesk, etc.).
Educación
Idiomas
Resumen
Perfil profesional
Experiencia
Customer Service Representative
Manage concurrent, high volume customer interactions, resolving inquiries efficiently via both live chat and inbound/outbound phone calls for a major US Fintech platform.. Handle sensitive user accounts, troubleshooting inquiries regarding mobile banking features, transaction disputes, direct deposits, and card accounts while strictly adhering to financial compliance regulations.. Consistently achieve and exceed core performance Key Performance Indicators (KPIs), including CSAT (Customer Satisfaction), FCR (First Contact Resolution), and AHT (Average Handling Time).. Utilize structured troubleshooting workflows and active listening to diffuse tense situations and boost customer loyalty.