Estefania - Customer Operations Specialist at Teleperformance Colombia S.A.S.

Medellín, Antioquia, ColombiaRemoteen

Supported international banking client in payments and customer operations, ensuring seamless transaction handling.

Maintained high compliance and data protection standards, reducing error rates and improving customer trust.

Published on CazVidOpen to remote

Summary

Dedicated payments and customer operations professional with 1 year of experience supporting international banking clients remotely. Skilled in compliance, transaction support, and effective communication in bilingual settings.

Key Achievements

Expertise in remote work environment, demonstrating strong time management and communication skills.

Skills

Customer ServiceExpert

Delivered exceptional support in banking transactions, ensuring customer satisfaction and issue resolution.

CommunicationAdvanced

Effectively liaised with clients and team members in bilingual environments, enhancing collaboration.

Payments & Transaction SupportIntermediate

Handled debit and credit card operations, ensuring accuracy and compliance in financial transactions.

Remote Work & Time ManagementAdvanced

Successfully managed remote responsibilities, meeting SLAs and quality standards consistently.

Languages

Spanish

Experience

Bilingual Customer Expert SP/EN (Remote)

Teleperformance Colombia S.A.S.

2025 - 2026

Bilingual payments and customer operations specialist with 1 year of experience supporting an international banking client at Grupo Bancolombia in a f ully remote environment. Expertise in payments support, debit/credit card operations, case management, compliance, and data protection. Provided customer service in English (C1+) and Spanish (Native C2), handled sensitive financial data, coordinated with cross-functional teams, and consistently met SLAs and quality targets.