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Estefany Pedraza Gomez's avatar
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Estefany Pedraza Gomez

Bucaramanga, Santander Department, Colombia

Customer Service & Hospitality Professional with diverse experience

  • Managed multiple customer interactions across several food service establishments, enhancing communication and teamwork skills
  • Handled complex billing and banking inquiries, demonstrating analytical and explanatory capabilities
  • Consistently addressed customer concerns, contributing to positive service experiences
Communication
Advanced
Effectively managed customer interactions, conveying information clearly and resolving issues efficiently.
Problem-solving
Intermediate
Analyzed customer billing and bank statements to provide clarity and solutions.
Customer Service
Advanced
De-escalated customer complaints and ensured positive service experiences in hospitality settings.
Teamwork
Intermediate
Collaborated with kitchen staff, bartenders, and servers to ensure seamless operation.

Languages

Spanish
Native
English
C1
See Full Skillset on CazVid
May 2024 - September 2024
Server and bartender
Island Fever Rum Bar and Grill
Developed strong communication skills, effectively managing tables, taking orders and addressing customer concerns.
October 2023 - April 2024
Customer service rep
Webhelp
Analyzed and explained complex billing and bank statements to customers, ensuring clarity and understanding.
May 2023 - September 2023
Server
The Peak Tap Bar and Grill
Demonstrated excellent teamwork skills, collaborating with kitchen staff, bartenders and other servers to ensure seamless service.
May 2022 - September 2022
Server
Ledo’s Pizza
Developed strong communication skills, effectively managing tables, taking orders, and addressing customer concerns.
June 2021 - February 2022
Customer service rep
Accedo 24/7
Utilized effective communication skills to de-escalate customer complaints and concerns, ensuring a positive customer experience.
View Complete Work History
🎓
Universidad Industrial de Santander
Economics
🎓
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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