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Esther Ventura

San Luis Rio Colorado, Sonora, Mexico

Customer Service Manager with auto service industry experience

  • Led operations at an auto service store, managing a team and workflow.
  • Developed empathy and customer understanding to improve service quality.
  • Managed client relationships and addressed customer needs effectively.
Customer Service
Advanced
Applied interpersonal skills to understand and meet customer needs in the auto service industry.
Team Management
Intermediate
Supervised staff, coordinated tasks, and ensured smooth daily operations at the auto service store.
Empathy and Communication
Advanced
Utilized empathy to connect with customers, improving customer satisfaction and retention.
Problem Solving
Intermediate
Addressed customer concerns and handled operational challenges within auto service settings.
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Asesor de servicio al cliente

My Main work experiencia has been as a manager in an auto service store. And i think i'm capable to understand and empahatize with people's needa

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