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Fabio
Order Management Specialist
Contacto
Competencias
Experiencia demostrada en Salesforce.
Experiencia demostrada en Wellsky Kinnser.
Experiencia demostrada en 3CX.
Experiencia demostrada en RingCentral.
Experiencia demostrada en Microsoft Teams.
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Resumen
Order Management Specialist buscando nuevas oportunidades
Experiencia
Order Management Specialist
Efficiently managed a high-volume workload of 200+ weekly orders, ensuring 100% data integrity within the healthcare system.. Handled 20+ daily bilingual calls, resolving complex patient and provider inquiries with high satisfaction ratings.. Demonstrated high autonomy in a 100% remote environment, consistently meeting and exceeding productivity KPIs.
Technical Support Specialist (Internet & TV)
Provided advanced technical troubleshooting for connectivity and digital service issues for international customers.. Utilized remote diagnostic tools and CRM platforms to increase First Call Resolution (FCR) rates.. Helped customers make payments through portals.
Endorsement & Quality Manager
Developed and implemented strategies to automate endorsement premiums, significantly reducing manual errors and processing time.. Cultivated and optimized professional relationships with MGAs (Managing General Agents), streamlining policy issuance workflows.. Conducted rigorous quality audits to ensure compliance with insurance regulations and internal company standards.