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Fabiola Mileht Martínez Paternina

Caracas, Distrito Federal, Venezuela

Customer Service and CRM Specialist with 3+ years in client support roles

  • Managed customer interactions across multiple channels including WhatsApp, calls, and CRM systems, ensuring high-quality service.
  • Supported logistics and shipping inquiries, facilitating efficient information flow for air and sea shipments.
  • Handled appointment scheduling and lead generation at a car dealership, streamlining customer engagement processes.
Customer Service
Expert
Provided support via WhatsApp, calls, and in-person, managing inquiries, claims, and customer relations.
CRM Management
Advanced
Utilized company-owned CRMs and platforms like GoHighLevel to organize customer data and track market and shipping orders.
Communication Skills
Advanced
Facilitated effective communication through outbound/inbound calls, appointment setting, and information dissemination.
Technical Skills
Intermediate
Proficient with Excel, Slack, Twilio, and other relevant tools to support customer management and operational tasks.
Teamwork & Adaptability
Intermediate
Collaborated across roles supporting logistics, customer service, and sales environments, demonstrating flexibility.

Languages

Inglés
B2
Italiano
A1
See Full Skillset on CazVid
October 2025 - January 2026
Remote call center agent
Hispacontact/Cuballama
Customer service, customer management via WhatsApp, outbound and inbound calls, Information and status of shipments by air and sea shipping, Assisted with purchases, market, money transfers, cell phone top-ups, and travel., Management of bank accounts, budgets, and claims management process.,...
June 2023 - September 2023
English teacher
Parish Nuestra señora del Carmen
August 2025
Remote appointment Setter
BDCatalysts/Car dealership
Customer service and lead generation, Appointment scheduler, Outbound calls, Use of Excel to track customers and confirm appointments
February 2025 - July 2025
Remote and in-person customer service
Lottery agency
Customer service and ticket sales, Payment and outstanding debt management, Outbound and Inbound calls, Information about promotions and new services
View Complete Work History
🎓
University Arturo Michelena
Bachelor's degree
🎓
U.E.C Clara de Casanova
Bachiller en ciencias
Completed Marzo 2020
🎓
FundaUC (IUTI)
Basic English course
See Education & Certifications
✨

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