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Fardeen
Call Centre Agent
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Competencies
Demonstrated experience with Cold Calling.
Demonstrated experience with Lead Generation.
Demonstrated experience with CRM Management.
Demonstrated experience with Buyer Qualification.
Demonstrated experience with Seller Qualification.
Summary
Call Centre Agent open to new opportunities
Experience
Real Estate ISA / Lead Generation Specialist
Worked with 50+ realtors and supported buyer and seller lead generation across U.S. residential real estate markets.. Cold-called homeowners to identify sellers, uncover motivation, discuss asking price, and qualify selling timelines such as immediate, 3-6 months, or 6-9 months.. Qualified buyer leads by asking about purchase timeline, budget, bedrooms/bathrooms, financing needs, and pre-approval status.. Performed live transfers of qualified prospects to realtors and managed follow-ups when an immediate transfer was not possible.. Built rapport, handled objections, maintained lead records, and kept CRM information updated for smooth handoff and follow-up.
Call Center Sales & Telemarketing Representative
Handled high-volume outbound calling across both B2B and B2C campaigns for U.S. and Australian markets.. Worked on campaigns including Solar, MCA (Merchant Cash Advance), Roofing, Home Improvement, and other sales/lead-generation programs.. Developed strong skills in opening conversations, qualifying prospects, overcoming objections, following scripts, and booking appointments.. Maintained call discipline and performance in target-driven environments while keeping conversations professional and customer-focused.