Felipe Gonzalez Ramírez
Customer Service & English Instructor with Bilingual Skills and 7+ years of teaching experience
- Provided customer support and order processing in a multilingual environment
- Taught English across multiple educational institutions, demonstrating pedagogical versatility
- Managed multiple dispatch requests effectively by applying prioritization strategies
Customer Service
Avanzado
Provided efficient and high-quality support in customer service and order processing roles.
English Teaching
Avanzado
Delivered English instruction in various educational contexts, emphasizing pedagogical skills.
Organizational Skills
Intermedio
Utilized organizational skills to manage multiple requests and classroom activities.
Communication Skills
Avanzado
Applied excellent communication skills in bilingual customer service and teaching.
Decision Making
Intermedio
Made informed decisions in high-pressure situations, managing dispatch requests effectively.
Languages
English
600 pts. TOEFL ITP
French
intermediate level
january 2025 - current
Orden Support Agent
Herbalife internacional de México
August 2022 - january 2025
English Instructor
HYCIG primaria
December 2018 - July 2020
English Instructor
Colegio Cervantes Primaria AC
November 2016 - November 2017
English Instructor
Colegio Fatima Guadalajara AC
August 2011 - October 2016
English Instructor
Golden English
March 2006 - June 2010
English Instructor
UVM Campus Zapopan
February 2006 - September 2009
English Instructor
Berlitz de Mexico
SCHS
High School Diploma
UNE - Guadalajara, Jalisco
Bachelor's degree
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?
Bilingual Agent
Customer Service