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Tour Operations lead
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Competencies
Demonstrated experience with Microsoft Office: Word, Excel, PowerPoint.
Demonstrated experience with Google Workspace: Forms, Sheets, Docs.
Demonstrated experience with Figma.
Demonstrated experience with Canva.
Demonstrated experience with Oracle OPERA.
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Summary
Professional profile
Experience
Tour Operations lead
Managed customer relations and supported efforts to improve client satisfaction.. Collected, organized, and analyzed operational data to support tourism activities and reporting.. Coordinated local travel logistics, ensuring smooth and timely delivery of services.. Led guided tours and communicated clearly with clients throughout service delivery.. Supported day-to-day operational coordination and responded to client needs and enquiries.. Created video content and managed social media platforms to support customer engagement.